Whether you need help with a single computer, or a complete IT support and maintenance solution, small businesses need a company that understands what it takes to keep their business running. And small businesses don’t have a lot of time to search for the right IT company.

That’s why we’ve put together this guide to help you learn how to choose the right IT services company for your small business.

In this post, we’ll discuss how to choose the right IT support contract for your small business. We’ll also cover the key characteristics of a good small business IT support contract and the benefits of choosing the right provider.

What’s the Best IT Support Service for Your Small Business?

Let’s start with the basics: what specifically does your business require? The term ‘small business’ is far-reaching. That could refer to a humble coffee shop with minimal staffing or a larger eCommerce site with numerous contacts. The point is, before deciding which IT support business to go with, you need to know your own business first.

What is it that you need from IT support? There are two key motivators behind any business seeking some extra help: functionality and competency. For your business to succeed, you need to make sure everything is running as smoothly as possible. This can apply to the processing of transactions or the organisation of data.

You need to keep your intention in mind when seeking IT support for your business. For instance, IT support that specialises in archiving masses of client data isn’t that helpful for a small shop owner. However, it could make a significant difference to an online retailer with an expansive client list. 

When considering your IT needs and intentions, think about the following:

  • What you hope to achieve: do you have a specific goal for elevating your business? How does this relate to IT support?
  • Which problem you would like to solve: think of what inspired you to look into an IT support business in the first place. Do the businesses you have seen so far offer a satisfactory solution?

Essentially, you need to hone in on the needs of your specific business or office. After doing a bit of introspection, it is time to review the different kinds of IT support on offer to you.

The Different Types of IT Support Services

Although there are numerous IT support services out there, all with their own unique systems, they can still be separated into designated categories. Some examples of these include:

  • Information Management Systems: These support services help small businesses to manage and organise their data into readable documents. This could be especially helpful for office environments
  • Transaction Processing: Helps small businesses to automate their recurring transactions and ensure money moves quickly and easily from consumers. IT support like this could help smaller shops to introduce contactless sales, for instance, or manage business rates remotely
  • Office Automation: The transmission and storing of multiple data points runs so much smoother once automated, allowing staff to focus their attention on more pressing matters

These are just three examples out of a broad scope of IT support services for small businesses. There are many others, which you will soon realise once you start reviewing your options! 

The IT support types listed above largely relate to the work that they do. However, another important consideration is how they complete that work. There are many different ways to provide IT support. These include:

  • Cloud Systems: These are ideal for businesses that need to store large amounts of information at any one time. It may be particularly useful for an office environment. Their primary strength is their accessibility, as any staff member can retrieve the information they need from any device at any time.
  • Bespoke-Built Systems: In some instances, it is possible for IT support to build you your own system to use in-house. This is potentially a more expensive option, so may be more suitable for medium-sized businesses, but it is still worth looking into. 
  • Integrated Systems: If you already have some IT processes in place but are looking to expand, cooperative IT support could be the best choice. These are designed to work in tandem with your existing system, providing more features without needing to overhaul what your staff are used to.

Exploring your options is integral to a successful investment. Though it might seem like the easy way out, don’t opt for the first shiny service that catches your eye! A successful IT support service should last years, so it is highly important that you don’t make the final decision lightly.

What to Consider Before Committing to Small Business IT support

Now you know what IT support services can offer and what that may look like, it is time to look at criteria. Naturally, all IT support offers something slightly different, so let’s take a look at what you should hone in on.


If your small business exclusively requires online assistance, this one isn’t so important. However, if ‘in-house’ visits are a must in your support package, then you need to consider location. If your business is based within London, try to find a support provider within the city. If you only require remote support, you don’t need to worry about this. It all depends on your individual business goals.


Look into the service providers history a little bit, have they worked in industries relevant to your own? It is always better to work with a business compatible with your own. The more experience they have, the better they will be able to meet your needs. 


Finally, consider the cost. Whether it is a monthly fee or a single flat rate, you need to keep your budget in mind. Business rates can vary enormously, so make sure what you are paying for is worth it!

Explore Your Options!

Congratulations, you are now fully prepared to find the right support software for you! Small business owners can benefit enormously from the right IT support. There is no singular service that reigns supreme over others. It all comes down to your personal business goals and support needs.